Shipping policy

Processing Time

Orders are typically processed and prepared for shipment within 3–5 business days after your order is placed. Business days do not include weekends or holidays.

Custom orders may require additional processing time. An estimated timeline will be provided as part of the custom-order process.

Please note: Shipping times shown at checkout are estimated transit times after your order has been processed and shipped. We'll always do our best to get your order on its way as quickly as possible, but selecting Express Shipping does not shorten our 3-5 business day processing time.

Shipping

Pursonalities currently ships within the continental United States only.

Shipping rates and available delivery options will be displayed at checkout. Delivery estimates provided by the shipping carrier begin after your order has been processed and shipped and are separate from our 3–5 business day processing time.

Once your order ships, tracking information will be provided using the contact information associated with your order.

Shipping Delays

Once a package has been transferred to the shipping carrier, transit times are outside of our direct control. Carrier delays may occasionally occur, particularly during holidays, severe weather, or other service disruptions.

If your tracking information appears unusually delayed or your package may be lost, please contact us and we’ll do our best to help determine what happened and what steps should be taken next.

Shipping Addresses

Please double-check your shipping address before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your address, contact us as soon as possible. If your order has not yet shipped, we’ll do our best to correct it. Once an order has been transferred to the shipping carrier, we may not be able to change or redirect the shipment.

Damaged Packages or Items

If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the packaging and damaged item(s). We’ll review the issue and work with you to make it right.

For additional information regarding refunds or damaged items, please see our Refund Policy.

Questions?

If you have any questions about shipping or an existing order, please contact us using the Contact link on our website